RG Racing Limited

 

 RG Racing Limited

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Terms and Conditions

Conditions of Trade

  1. All orders must be paid for prior to despatch unless other arrangements have been made.
  2. All products supplied carry the manufacturers warranty. This does not affect your statutory rights. When notifying a claim for faulty products, the original invoice number must be quoted.
  3. All products offered subject to availability. We reserve the right to alter prices without notice. All part numbers, illustrations and photographs used on our website are intended for reference / identification purposes only, and are not necessarily an exact representation of the goods supplied. Whilst we make every effort to ensure the accuracy of product descriptions on our website, they are based upon information supplied by the manufacturer / distributor at the time of publication.
  4. All mail order products are insured in transit either by ourselves, or our appointed carrier. Claims for shortages or damage must be notified to us within 48 hours (2 working days) of receipt of order according to the POD.
  5. We are unable to replace damaged goods if they have been signed for “Received in Good Condition”. Do not sign until you have verified the condition of the consignment.
  6. Retention of goods for a period of seven days or fitment will be taken as acceptance of the above conditions.
  7. All goods supplied remain the property of RG Racing Limited, until paid for in full.
  8. Carriage Insurance is covered under standard RHA. If extra insurance is needed then contact RG Racing Limited will provide the details.  We use Royal Mail / DPD for small items and Fedex for the larger orders to the UK ONLY. 
  9. For deliveries to the Circuits when the team is attending there is NO DELIVERY CHARGE.

Returns for refund or exchange

  • Where we have correctly supplied a product as ordered, but find it is not the one you really needed, you may return it for exchange or a refund. 
  • If you require refund instead of exchange, there is a returns handling charge (usually 15%) to cover administration and stores costs. This charge is waived if the value of the return is offset against another order. 
  • The original invoice must accompany the goods returned and be within 1 month of purchase. Every effort is made to process returns as quickly and efficiently as possible, though in busy periods this could take up to 2 weeks. 
  • Please supply as much information as possible when making a return ie Username, Invoice No, reason for return etc, otherwise a delay may be incurred.

Payment Terms

We have 4 accepted payment Methods.

  1. Via the "BUY NOW" Button (Debit, Credit Cards and PAYPAL)
  2. Cheque. To RG Racing Limited via POST. 
  3. Debit Cards or Credit Cards via telesales and processed via a secure terminal provided by PayPal.
  4. Cash. (Last Resort in a Registered Envelope)

Out of Stock Items - If you have purchased on line we will refund your payment if we are out of stock or advise a new delivery date.

Price Fluctuation - Prices can change from day to day. Please check at point of check out that you agree the price.

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Post and Packaging

We use Royal Mail for small items and Fed-Ex for the larger orders to the to UK ONLY MAINLAND ONLY. For BT, IOM, IOW, Chanel Islands, Scottish Islands, Shetlands and Orkney and Ireland postcodes please call.

WE DO NOT DEAL WITH EU / EEC Countries  

 


Privacy Statement

RG Racing Limited respects your privacy and is committed to protecting it. We provide this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used. This website is governed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of your use of this website.

The www.rgracing-oils.co.uk and www.rgracing.co.uk websites are owned by RG Racing Limited. 19 Deanes Close, Southview, Basingstoke, Hants. RG21 5HR

Data automatically collected

We log visitor’s domain and IP address automatically; this information does not identify you as an individual, but only the computer that is being used to view the website. This data is used to see where the website is being used in the world to ensure coverage, and for click stream analysis to help better understand site usage, so that we can improve our service to you. We do not link information automatically logged by such means with personal data about specific individuals.

Cookies

To stop cookies being placed on your terminal equipment please refer to your specific Internet browser for instructions. The cookies we place on your terminal equipment are known as “COOKIEID” and “USERID” and expire at the end of your session. In a few cases, blocking cookies may reduce the functionality of some sites or prevent access to them depending on your chosen browser options.

Cookies are small pieces of information that are stored on your computer by the server maintaining and operating the Site. They do not compromise your privacy or security as they store a randomly generated identifying tag on your computer. We save cookies on to your computer to enable our site to personalise your future visits. Based on your interests the information helps speed up navigation to help you find the information you are looking for.

Data collection and use

When you request information through RG Racing Limited, we may need to know some personal information about you. If you chose to purchase information, goods, products or services, we will usually require some additional limited financial details. If we require sensitive personal data then we will ensure that the collection and use is in strict accordance with the principles of data protection contained in the UK Data Protection Act 1998 and EC Directive on Data Protection 95/46/EC.

We may appoint third party organisations to assist us in providing you with the information, goods, products and services you request. In these circumstances, we will take steps to ensure that your personal information is held in strict accordance with our privacy policy and is only used for the purpose of fulfilling your request.

Payment Card Information

RG Racing Limited will destroy (Shred) all card details after the payment has been processed via our Payment Terminal. At no time will we ask for you PIN number. Goods will only be shipped to the card holders billing address associated with the card details provided. 

Data retention

We only retain information for delivery and internal reports. We hold your Name, Address, Phone number and Email address if supplied. If you have places a phone or fax order we also retain the last 4 digits of the card to enable us to do a refund when needed. We only refund to the same card used for the purchase.

This is kept within our password secure system. All other information is destroyed as per above.

We do not retain any further financial information.

Access to your personal data

To enquire about accessing your personal data, or if you have any questions relating to RG Racing Limited’s data privacy policy, please email team@rgracing.co.uk or by post at the following address:

We will provide you with a readable copy of the personal data that we keep about you, within 40 days, although we will require proof of your identity before disclosing that data. We allow you to challenge the data that we hold on you and, where appropriate, you may have the data: erased, rectified, amended or completed. We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal. You will be able to challenge our decision to refuse to provide you with a copy of your personal data.

Security

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control that complies fully with data privacy & protection legislation appropriate to the jurisdiction applicable to the website. The security measures are designed to prevent unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.

Hyperlinks

The RG Racing Limited owned websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the RG Racing website. RG Racing Limited does not control those sites or their privacy practices, which may differ from RG Racing’s. We do not endorse or make any representations about third-party websites. The RG Racing Limited Privacy Statement does not cover the personal data you choose to give to unrelated third parties. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with RG Racing Limited; that sharing is governed by that third-party company’s privacy policy.

Data privacy legislation is subject to revision and we strongly suggest that you regularly check our privacy statement.